FAQs

Psssst! Swipe horizontally to see all available filters :)

Bite-sized answers

general
What am I committing to when I contact you?

Zilch! You can reach out to ask for more information, enquire about availability for a project or collaboration without making any formal commitment. Also, feedback and friendly comments are always welcome :)

sustainability
Do you only work with sustainable businesses/initiatives?

No, we’re happy to collaborate with a variety of clients. However we do ask you consider opting for sustainable solutions that fit your brief over traditional ones. Also, we do not support projects connected to animal exploitation or testing.

general
Are you available to work on-site?

As a freelance independent design contractor we will be working at a location of our choosing, not on-site. If the project requires our presence at your premises to deliver the entirety or part of the Services, the conditions for this arrangement need to be negotiated separately.

general
What are your office hours?

We are open for business Monday to Friday from 9am to 6pm (GMT), with the exception of UK public holidays.

general
How big is the team?

We do our work using a small and nimble setup: as an independent design initiative we are a one person operation. Depending on the complexity of the project, we sometimes rely on a network of collaborators to deliver the right solution on a project by project basis.

sustainability
Do you practice what you preach?

Yup! Sustainability is not a 9to5-only commitment: we actively work to minimise the impact of our lifestyle on many fronts. Some are easier to address than others (like being vegetarian, cycling and avoiding single use plastic), but we’re hopeful that we’ll keep improving. For more details you can check out our WHY page.

general
Will we meet face-to-face?

We are based in Bristol (UK) and are more than happy to meet face to face at any stage of the project. However we are mindful of the impact of our commute and we will likely propose opting for a virtual exchange if the distance cannot be covered by bike or public transport.

pricing
How much does it cost?

Pricing is determined on a project-by-project basis by assessing a combination of time, complexity and budget. Generally, we tend to follow a fixed-price billing method (i.e. billing by the job, rather than by the hour). Get in touch for more details.

pricing
What payment methods do you accept?

We accept online payments and cheques.

pricing
Do you do any pro bono work?

Unfortunately the short answer is "no". Presently, we are not in a position to help through pro bono work as we’re laying the foundation for our business. However we hope for this to change in the near future.

sustainability
Will a sustainable design end up costing more?

Not necessarily. One of the main traits of sustainable design is to use resources mindfully. This means focusing on optimisation, reduction of waste and unnecessary elements. In most cases, using less will save you money. Of course, there are certain costs that might be affected by choosing sustainable alternatives over traditional ones (e.g. some types of eco-friendly paper, green hosting etc). We invite anyone working with us to evaluate the potential return on investment of making these choices: standing out within your sector, enhanced brand reputation, stronger staff engagement and retention, reduction of your carbon footprint and selected operational costs.

general
Do you have any work samples I can view?

Hyphae is a new chapter so we won’t be able to share what we’re working on for a little while. However, we’re happy to provide examples of previous work created in Senior Designer roles for agencies across Australia and the UK. Feel free to send a samples request here.

sustainability
How does the internet affect the environment?

By browsing a website or using an online app you’re using energy (duh!). What you might not have fully realised is exactly how much of it. There’s obviously the energy powering your device. But you also need to account for the electricity powering the multiple networks and data centres the digital files travel through to reach you. To put this in perspective: loading the average website uses up the same amount of energy as using a kettle to make a cup of tea (Source: Ethical.net). Energy usage causes emissions through the fossils fuels that are burned to produce it. The internet as a whole currently accounts for 2% of global emissions. That’s the same as all global aviation (Source: Nature.com). Luckily, there are strategies to minimise the internet’s impact on the planet. Find out the basics by viewing the Serving.Green.